Application
Not applicable.
Prerequisites
Not applicable.
Elements and Performance Criteria
Elements and Performance Criteria | |||
Element | Performance Criteria | ||
1 | Clarify the community context | 1.1 | Information about known risks, safety concerns, expectations and desired outcomes is collected and analysed |
1.2 | Safety concerns, drivers, recent events, community views and sensitivities are identified | ||
1.3 | Relevant policies, procedures and existing emergency management documentation and arrangements are identified | ||
1.4 | Input to building an initial picture of community characteristics, safety expectations and perceptions of risk is provided | ||
1.5 | Significance of available information for own organisation/constituency is assessed and reported | ||
1.6 | Scope and focus of a feasible emergency risk management project are determined | ||
2 | Develop a sustainable emergency risk management methodology | 2.1 | Own role, organisational responsibilities, limits of authority, scope of community knowledge and expertise are outlined to other group members |
2.2 | Organisational resources that can be provided to support the emergency risk management process are identified | ||
2.3 | Sources of useful, credible information are identified through stakeholders, community networks and interested parties | ||
2.4 | Practical consultation and decision making strategies are suggested and debated | ||
2.5 | Processes for accountability and timely communication of accurate, consistent information to stakeholders are developed | ||
2.6 | Feedback on the proposed project scope and objectives and emergency risk management process is obtained from own organisation/constituency | ||
2.7 | Draft project plan is jointly refined and finalised prior to communication with stakeholders | ||
3 | Develop risk statements and treatment options | 3.1 | Credibility, accuracy and currency of available risk information is assessed |
3.2 | Additional information is sought from specialists, organisations and other stakeholders regarding information gaps and conflicting data or views | ||
3.3 | Risk statements are jointly developed by considering sources of risk, elements at risk and community/environmental vulnerability | ||
3.4 | Risk statements are jointly analysed by considering the likelihood and consequences of occurrences | ||
3.5 | Input is provided to help assess the effectiveness of existing treatment strategies | ||
3.6 | Treatment options for risks are suggested that take into account implications for stakeholders, practical constraints and established assessment criteria | ||
3.7 | Feedback on risks and treatment options is obtained from own organisation/constituency and other stakeholders | ||
3.8 | Recommendations are jointly developed and submitted for approval | ||
4 | Promote ownership for the process and outcomes | 4.1 | Comprehensive consultation is undertaken at all stages |
4.2 | All positions and commitments are properly authorised before being communicated to others | ||
4.3 | Management is kept informed of project progress, proposed variations in strategy, decisions and recommendations | ||
4.4 | Variations to commitment of resources are negotiated with management | ||
4.5 | All stages of the process, decisions taken and outcomes are documented in accordance with accountability, legislative, regulatory and organisational requirements | ||
4.6 | Opportunities for improving emergency risk management processes are reported | ||
5 | Work cooperatively with other participants and stakeholders | 5.1 | Commitment is demonstrated by sharing knowledge and expertise, completing allocated tasks on time and encouraging others to help achieve common goals |
5.2 | Meeting procedures are observed | ||
5.3 | Accurate information is provided at all times | ||
5.4 | Opinions and advice are contributed while appreciating the boundaries and cultures of organisations and diverse views of other participants | ||
5.5 | A wide range of reactions and views are actively sought | ||
5.6 | Language used in meetings is appropriate to the broad range of participants | ||
5.7 | Confidentiality and sensitivity of information and meeting processes are respected | ||
5.8 | Conflicts are resolved constructively with a minimum of fuss | ||
5.9 | Overall community safety outcomes are placed above personal or organisational/constituency interests |
Required Skills
Not applicable.
Evidence Required
Critical aspects of evidence
Assessment must confirm the ability to:
provide constructive information and advice based on expertise, knowledge and experience of an organisation, constituency or community
keep their organisation/constituency informed of the emergency risk management process and outcomes and seek their regular input and feedback
work collaboratively with other participants to achieve outcomes that contribute to improved community safety
provide constructive input and gain organisational/constituency support for the outcomes through effective consultation and feedback
Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil
Underpinning knowledge
Australian Standard AS/NZS 4360
Culture, diversity and history of communities, environments and associated concerns, issues and sensitivities, perception of risks
Emergency Risk Management Guidelines (1999)
Emergency risk management process and the kinds of emergency risk management terminology, risk, PPRR concepts and principles, mitigation outcomes and benefits for communities
Group dynamics, strategies for resolving conflict
ISO9000 and 14000 series quality standards
Legislative and regulatory requirements, agency/organisational arrangements relevant to emergency risk management
Meeting procedures
Organisational requirements for the provision of information, and authorisation of resources, and approval of reports/recommendations
Roles and responsibilities of key response/recovery agencies and organisations
State/Territory emergency risk management guidelines
Underpinning skills
Analyse positions of group members and stakeholders, priorities of organisations and individuals
Analyse risks and implications and impacts of proposed treatments
Demonstrate effective interpersonal interactions
Listen actively
Locate and interpret community information
Negotiate commitment of organisation/constituency
Promote two-way communication with organisation/constituency
Resolve conflicts constructively
Summarise and explain key information clearly
Teamwork
Value diversity of views and perceptions of risks
Resource implications
Access to a community and the opportunity to contribute to an actual, or simulated, emergency risk management process and consider a range of community safety concerns.
Consistency in performance
Competency should be demonstrated in a range of contexts throughout the life of a community emergency risk management project, or during components of a number of projects.
Context of assessment
Competency should be assessed participating in a group emergency risk management process and contributing to the joint development of a set of recommendations that address community safety in the workplace or in a simulated workplace environment.
Critical aspects of evidence
Assessment must confirm the ability to:
provide constructive information and advice based on expertise, knowledge and experience of an organisation, constituency or community
keep their organisation/constituency informed of the emergency risk management process and outcomes and seek their regular input and feedback
work collaboratively with other participants to achieve outcomes that contribute to improved community safety
provide constructive input and gain organisational/constituency support for the outcomes through effective consultation and feedback
Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil
Underpinning knowledge
Australian Standard AS/NZS 4360
Culture, diversity and history of communities, environments and associated concerns, issues and sensitivities, perception of risks
Emergency Risk Management Guidelines (1999)
Emergency risk management process and the kinds of emergency risk management terminology, risk, PPRR concepts and principles, mitigation outcomes and benefits for communities
Group dynamics, strategies for resolving conflict
ISO9000 and 14000 series quality standards
Legislative and regulatory requirements, agency/organisational arrangements relevant to emergency risk management
Meeting procedures
Organisational requirements for the provision of information, and authorisation of resources, and approval of reports/recommendations
Roles and responsibilities of key response/recovery agencies and organisations
State/Territory emergency risk management guidelines
Underpinning skills
Analyse positions of group members and stakeholders, priorities of organisations and individuals
Analyse risks and implications and impacts of proposed treatments
Demonstrate effective interpersonal interactions
Listen actively
Locate and interpret community information
Negotiate commitment of organisation/constituency
Promote two-way communication with organisation/constituency
Resolve conflicts constructively
Summarise and explain key information clearly
Teamwork
Value diversity of views and perceptions of risks
Resource implications
Access to a community and the opportunity to contribute to an actual, or simulated, emergency risk management process and consider a range of community safety concerns.
Consistency in performance
Competency should be demonstrated in a range of contexts throughout the life of a community emergency risk management project, or during components of a number of projects.
Context of assessment
Competency should be assessed participating in a group emergency risk management process and contributing to the joint development of a set of recommendations that address community safety in the workplace or in a simulated workplace environment.
Range Statement
Communities are groups with shared associations and may include
Geographic groups of people such as:
neighbourhoods
cities, towns, suburbs
local areas, regions, States/Territories, nation
Groups of people exposed to a particular hazard
Groups such as government organisations, non-government organisations, members of parliament
Providers of goods, services and information (lifelines)
transport, utilities, communications
health, safety, comfort
Shared-experience groups of people such as:
particular-interest groups, professional groups
age, ethnic groups, language groups
Workers in industry sectors such as:
agriculture
manufacturing (e.g. food processing)
commercial
mining
emergency services
Information may include
Characteristics of natural, local and built environments
Demographics (population distribution, social, cultural, health status and education data)
Details of key infrastructure and emergency/support services
Economic activity reports (employment, products, services, revenue)
Government reports (e.g. environmental impacts)
Known risks may include
Commercial activity and legal relationships
Economic
Human behaviour and individual activities
Management activities and controls
Natural events
Political circumstances
Technology/technical issues
Terrorism
Drivers may include
Changes in community characteristics
Changes in insurance policies and premiums
Changes in legislation, policies and disaster/emergency management plans
Emergency incidents reports/debriefs
New sources of risk or changed perception of risk
Obvious and unmet risks
Policies and procedures may include
Agreements between agencies and/or organisations
Emergency management arrangements specified in legislation or policies
Existing disaster or emergency management plans
Standard operating procedures, operational manuals
Sources of information may include
Community information booklets
Credible individuals, group and community leaders
Documented risk assessments by companies, organisations libraries, research reports, Australian Bureau of Statistics data, special needs groups, significant cultural organisations
Family and historical records
Media, council and emergency service personnel and records
Stakeholders may include
Emergency services (e.g. fire, police, SES, ambulance, recovery agencies)
Event organisers (e.g. concerts, car rallies, sport)
Hospital/medical personnel and care givers
Interest, community, professional and industry groups
Local business people
Local government (e.g. elected representatives, shire engineers, community development officers)
Managers of high occupancy facilities (e.g. shopping centres, high rise apartment/office blocks)
Managers of critical infrastructure (e.g. telecommunications, mining, petrochemical and gas)
Providers of utilities (power, water, radio/TV)
School staff
State/Territory/Commonwealth agencies (e.g. public works, human services, health, transport, natural resources, primary industry, environmental protection, emergency management)
Tourist operators
Venue operators
Consultation and decision making strategies may involve
Advertising in local media
Broadcast facsimile and email messages, web sites
Contacting individual organisations, professional bodies, unions and recreational/sport associations
Distributing pamphlets
Focus groups, workshops, surveys
Initiating media interviews
Meetings with groups, key individuals and leaders of minority/ethnic/cultural groups
Letters and articles written for specific audiences
Presentations to a variety of community groups; speaking at community functions
Preparing media releases
Treatment options may include
All aspects of emergency management practices arising from considering prevention/mitigation, preparedness, response and recovery including:
building codes
community education
community restoration, reconstruction
critical incident stress management, personal support and counselling
emergency management planning
financial support
mutual aid agreements
legislation and regulation
land use management
safety standards
training and exercises
warning systems
Avoidance, transfer, and acceptance of risk
Practical constraints may include
Arrangements, roles and responsibilities set down in existing emergency management plans
Availability of technical expertise, technology, equipment
Budgets, time, availability and capability of people
Land use planning
Legislation covering emergency management, environmental management, safety standards, local government regulations
Legislation relevant to Indigenous people in the area
Limited community knowledge of emergency risk management processes and benefits
Political, social and cultural considerations
Assessment criteria for selecting treatment options may include
Administrative efficiency
Compatibility with other treatment options
Continuity of effects
Cost
Creation of new risks
Economic and environmental impacts
Equity
Impact on individual's rights
Jurisdictional authority
Leverage
Potential to reduce risk
Political acceptability
Public and pressure group reaction
Timing
Legislative, regulatory and organisational requirements may include
Acts dealing with disasters, emergencies, occupational health and safety and the environment
Equal employment opportunity
Land use planning
Local government regulations
Privacy
Regulations for handling and transport of dangerous goods
Safety standards
Communities are groups with shared associations and may include
Geographic groups of people such as:
neighbourhoods
cities, towns, suburbs
local areas, regions, States/Territories, nation
Groups of people exposed to a particular hazard
Groups such as government organisations, non-government organisations, members of parliament
Providers of goods, services and information (lifelines)
transport, utilities, communications
health, safety, comfort
Shared-experience groups of people such as:
particular-interest groups, professional groups
age, ethnic groups, language groups
Workers in industry sectors such as:
agriculture
manufacturing (e.g. food processing)
commercial
mining
emergency services
Information may include
Characteristics of natural, local and built environments
Demographics (population distribution, social, cultural, health status and education data)
Details of key infrastructure and emergency/support services
Economic activity reports (employment, products, services, revenue)
Government reports (e.g. environmental impacts)
Known risks may include
Commercial activity and legal relationships
Economic
Human behaviour and individual activities
Management activities and controls
Natural events
Political circumstances
Technology/technical issues
Terrorism
Drivers may include
Changes in community characteristics
Changes in insurance policies and premiums
Changes in legislation, policies and disaster/emergency management plans
Emergency incidents reports/debriefs
New sources of risk or changed perception of risk
Obvious and unmet risks
Policies and procedures may include
Agreements between agencies and/or organisations
Emergency management arrangements specified in legislation or policies
Existing disaster or emergency management plans
Standard operating procedures, operational manuals
Sources of information may include
Community information booklets
Credible individuals, group and community leaders
Documented risk assessments by companies, organisations libraries, research reports, Australian Bureau of Statistics data, special needs groups, significant cultural organisations
Family and historical records
Media, council and emergency service personnel and records
Stakeholders may include
Emergency services (e.g. fire, police, SES, ambulance, recovery agencies)
Event organisers (e.g. concerts, car rallies, sport)
Hospital/medical personnel and care givers
Interest, community, professional and industry groups
Local business people
Local government (e.g. elected representatives, shire engineers, community development officers)
Managers of high occupancy facilities (e.g. shopping centres, high rise apartment/office blocks)
Managers of critical infrastructure (e.g. telecommunications, mining, petrochemical and gas)
Providers of utilities (power, water, radio/TV)
School staff
State/Territory/Commonwealth agencies (e.g. public works, human services, health, transport, natural resources, primary industry, environmental protection, emergency management)
Tourist operators
Venue operators
Consultation and decision making strategies may involve
Advertising in local media
Broadcast facsimile and email messages, web sites
Contacting individual organisations, professional bodies, unions and recreational/sport associations
Distributing pamphlets
Focus groups, workshops, surveys
Initiating media interviews
Meetings with groups, key individuals and leaders of minority/ethnic/cultural groups
Letters and articles written for specific audiences
Presentations to a variety of community groups; speaking at community functions
Preparing media releases
Treatment options may include
All aspects of emergency management practices arising from considering prevention/mitigation, preparedness, response and recovery including:
building codes
community education
community restoration, reconstruction
critical incident stress management, personal support and counselling
emergency management planning
financial support
mutual aid agreements
legislation and regulation
land use management
safety standards
training and exercises
warning systems
Avoidance, transfer, and acceptance of risk
Practical constraints may include
Arrangements, roles and responsibilities set down in existing emergency management plans
Availability of technical expertise, technology, equipment
Budgets, time, availability and capability of people
Land use planning
Legislation covering emergency management, environmental management, safety standards, local government regulations
Legislation relevant to Indigenous people in the area
Limited community knowledge of emergency risk management processes and benefits
Political, social and cultural considerations
Assessment criteria for selecting treatment options may include
Administrative efficiency
Compatibility with other treatment options
Continuity of effects
Cost
Creation of new risks
Economic and environmental impacts
Equity
Impact on individual's rights
Jurisdictional authority
Leverage
Potential to reduce risk
Political acceptability
Public and pressure group reaction
Timing
Legislative, regulatory and organisational requirements may include
Acts dealing with disasters, emergencies, occupational health and safety and the environment
Equal employment opportunity
Land use planning
Local government regulations
Privacy
Regulations for handling and transport of dangerous goods
Safety standards
Sectors
Not applicable.
Employability Skills
Not applicable.
Licensing Information
Not applicable.